Last updated: September 13, 2026
Returns at a Glance
| Category | Details |
|---|---|
| Return window | 30 days from delivery date |
| Accepted returns | Defective and non-defective (change of mind) items |
| Item condition | New — unworn, unwashed, original packaging, tags attached |
| Exchanges | Accepted, subject to stock availability |
| Return shipping | Customer pays for change of mind; covered for defects/damage |
| Restocking fees | None |
| Refund processing | Within 7 days of receiving return |
| Refund method | Original payment method |
Return Window
You have 30 days from the date your order is delivered to request a return. Requests made after this period are handled at our discretion and may fall outside the protection of this policy. Your statutory rights remain unaffected.
Item Condition Requirements
Items must be:
- Unworn, unwashed, and unused
- In original condition without wear, alterations, or customer-caused damage
- In original packaging
- Returned with all tags and labels included
Items that arrive defective, damaged, or incorrect are exempt from these conditions.
Return Scenarios
| Scenario | Eligible | Shipping | Resolution |
|---|---|---|---|
| Defective item | Yes (within 30 days, with photos) | Covered by Weber Boutique | Replacement or refund |
| Damaged in transit | Yes (within 30 days, with photos) | Covered by Weber Boutique | Replacement or refund |
| Wrong item | Yes (within 30 days, with photos) | Covered by Weber Boutique | Replacement or refund |
| Change of mind | Yes (30-day window, unworn) | Customer's responsibility | Full refund (excludes return shipping) |
| Wrong size | Yes (30-day window, unworn) | Customer's responsibility | Exchange or refund (excludes shipping) |
| Order not delivered | Yes (after confirmed lost) | N/A | Replacement or refund |
| Cancellation (pre-dispatch) | Yes (immediate contact) | N/A | Full refund |
| Cancellation (post-dispatch) | Not eligible | Customer's responsibility | Refund after inspection |
How to Initiate a Return
Please contact us before returning any item:
- Email support@weberboutique.com with your order number, the items concerned, and the reason for return
- Include photos for defective, damaged, or incorrect items
- Our support team responds within 24 hours on business days
- Once approved, you will receive the return address and instructions
- Pack the item securely in its original packaging with all tags attached
- Use tracked shipping — we are not liable for losses in return transit
Defective or Incorrect Items
Contact support@weberboutique.com within 30 days of delivery with your order number and clear photos. We will cover return shipping and provide either a replacement or a full refund.
Items Damaged in Transit
Email support@weberboutique.com within 30 days with your order number and photos. Please retain the original packaging for carrier claims. We cover return shipping and offer a replacement or refund.
Change of Mind Returns
We accept change of mind returns within 30 days provided the item is unworn, unwashed, and in its original condition with all tags attached. Return shipping costs are non-refundable, and no restocking fees apply.
Exchanges
You may exchange an item for a different size or style by emailing support@weberboutique.com. Exchanges are subject to stock availability. Once your return arrives, the replacement item ships at no additional cost.
Order Cancellations
Email support@weberboutique.com immediately to cancel. Cancellations made before dispatch receive a full refund within 7 days. Orders already dispatched cannot be cancelled and must follow the return process.
Refund Process & Timeline
| Step | Timeframe |
|---|---|
| Return received and inspected | Within 1–2 business days |
| Refund issued | Within 7 days of receipt |
| Visible in your account | Additional 3–10 business days (bank dependent) |
Refunds are always issued to the original payment method used at checkout. Store credit is not issued unless requested.
Return Shipping Costs Summary
- Defective, damaged, or incorrect items: we cover all return shipping
- Change of mind or wrong size: the customer pays and cannot reclaim these costs
- No restocking fees under any circumstances
Tracked shipping is recommended; we are not liable for lost return packages.
Statutory Rights
UK consumers have legal protections under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The latter grants a 14-day cancellation window from delivery, plus a further 14 days to return the goods. Email support@weberboutique.com within 14 days of delivery to exercise this right. We refund the full price plus standard delivery within 14 days of receiving the return; customers cover return shipping costs. Our 30-day return policy is offered in addition to, and does not limit or replace, these statutory rights.
Policy Changes
We may update this policy to reflect operational or legal changes. The current version is always published online with an updated date.
Contact Information
Store name: Weber Boutique
Address: 8 Heritage Avenue, London NW9 5FW, United Kingdom
Email: support@weberboutique.com
Phone: +44 7782 231018
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Response time: Within 24 hours on business days; weekend messages are answered on Monday.