Enter your tracking number below to see the latest update on your parcel. You will find it in the shipping confirmation email we send as soon as your order leaves us.
How to track your order
- Open the shipping confirmation email from Weber Boutique and copy the tracking number.
- Paste it into the tracking field on this page, or click the tracking link in the email.
- Check the latest carrier scan and the estimated delivery date.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to appear in the system. Until the carrier records its first scan, your number may return no results — this is normal and does not mean anything is wrong.
Delivery times
Orders are processed within 1–2 business days. Transit takes 6–8 business days, giving an estimated total delivery time of 7–10 business days. Orders placed after 5:00 PM (UK time), or on weekends and public holidays, begin processing the next business day.
We ship free of charge to addresses throughout the United Kingdom — England, Scotland, Wales and Northern Ireland — using Royal Mail or Evri, depending on the size of your parcel and your delivery address.
My tracking has not updated
Carrier scan events can occasionally be delayed, particularly over weekends and busy periods. If your tracking shows no update for more than 3 business days after dispatch, contact us with your order number and we will investigate with the carrier on your behalf.
My parcel shows as delivered but I do not have it
First, check around your delivery area, with neighbours, or at your local collection point — parcels are often left in a safe place. If you still cannot locate it, contact us within 48 hours and we will open an investigation with the carrier.
Lost parcels
A package is considered lost if it has not been delivered within 8 business days after the end of the estimated delivery window and this has been confirmed with the carrier. In that case, we will arrange either a full replacement or a complete refund — whichever you prefer.
Cannot find your tracking number?
Check your spam or junk folder for the shipping confirmation email. If it is not there, email us with the name and email address used at checkout and we will resend your tracking details.
Still need help?
Weber Boutique
8 Heritage Avenue, London NW9 5FW, United Kingdom
Email: support@weberboutique.com
Phone: +44 7782 231018
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time). We respond within 24 hours on business days. Please include your order number so we can help you straight away.