Last updated: September 13, 2026
1. Acceptance of Terms
By accessing this website or placing an order, you agree to these Terms of Service and to the policies referenced within them. We reserve the right to update these Terms at any time; continued use of the website constitutes acceptance of the revised Terms. Please review them periodically.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement. You must provide accurate information, and you must be located in the United Kingdom, as we ship to UK addresses only.
3. Our Store and Platform
Weber Boutique operates as an online clothing retailer for women and men, built on Shopify's e-commerce infrastructure. Shopify's own terms and privacy practices apply separately.
4. Product Information
We aim for accuracy in our descriptions, sizing, images and pricing, but note that colours may vary by device, minor sizing variations occur, errors may be corrected without notice, and all products are subject to availability.
5. Orders and Acceptance
Placing an order constitutes an offer that is subject to our acceptance. We reserve the right to refuse orders, limit quantities, and cancel orders due to errors, discrepancies, or suspected fraud. Where an order is cancelled after payment, a full refund is issued within 7 days to the original payment method.
6. Pricing and Availability
All prices are displayed in Pounds Sterling (GBP) and include VAT. We reserve the right to modify prices without notice. Promotional pricing applies only during the specified period. Incorrectly priced items may be cancelled and refunded in full.
7. Payments
Payments are processed securely through Shopify Payments and other authorised providers. We do not store full payment card details. You represent that you are authorised to use the payment method provided. Full billing details are set out in our separate Billing Terms and Conditions.
8. Shipping and Delivery
We ship exclusively within the United Kingdom. Processing takes 1–2 business days; transit via Royal Mail or Evri takes 6–8 business days, for an estimated total delivery time of 7–10 business days. Weber Boutique remains responsible for your order until it has been successfully delivered to the address provided at checkout.
9. Returns and Refunds
We accept returns within 30 days for unworn, unwashed items in original condition. Defective, damaged, or incorrect items incur no return costs. Our full Return & Refund Policy is set out in Section 20. Your statutory UK consumer rights remain unaffected.
10. Intellectual Property
All website content — photography, descriptions, branding, logos, graphics and design — belongs to Weber Boutique or its licensed suppliers and is protected by intellectual property law. Reproduction, distribution, modification, or commercial exploitation requires our prior written consent.
11. Prohibited Use
You may not engage in unlawful activity, violate any law, infringe intellectual property, transmit malware, harvest personal information, gain unauthorised access to our systems, submit false information, or use automated data extraction tools. Violations may result in termination or restriction of access.
12. User Submissions
By submitting content (reviews, feedback, photos, suggestions) you grant Weber Boutique a non-exclusive, royalty-free licence to use, reproduce and publish it for product and marketing purposes. Submissions must be your original work and must not infringe third-party rights. We reserve the right to moderate and remove submissions.
13. Third-Party Links and Tools
Our website contains links to third-party websites and integrated tools, provided for convenience and without endorsement. Weber Boutique bears no responsibility for third-party content, accuracy, or practices. Please review third-party terms before interacting with them.
14. Disclaimer of Warranties
The website is provided “as is” and “as available” without express or implied warranties regarding uninterrupted operation, accuracy, or freedom from viruses. Your statutory rights in relation to products purchased remain unaffected.
15. Limitation of Liability
Weber Boutique is not liable for indirect, incidental, special, or consequential damages, including lost profits, loss of data, or service interruptions. Our total liability is capped at the amount paid for the relevant order. Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or under the Consumer Rights Act 2015.
16. Indemnification
You agree to indemnify Weber Boutique, its officers, employees and agents against claims, losses, damages and costs, including legal fees, arising from your breach of these Terms, your use of the website, or your infringement of third-party rights.
17. Privacy
The collection and use of personal information is governed by our Privacy Policy. Use of the website constitutes consent to the data practices described there.
18. Governing Law
These Terms are governed by the law of England and Wales, with the non-exclusive jurisdiction of the courts of England and Wales. Consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.
19. Severability and Entire Agreement
If any provision is found unlawful or unenforceable, it will be enforced to the maximum lawful extent and the remaining Terms continue in force. These Terms, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy and Billing Terms and Conditions, constitute the entire agreement between us, superseding prior communications. Updates appear on this page with a revised date; continued use constitutes acceptance.
20. Return & Refund Policy
Return Window. You have 30 days from the delivery date to request a return. Carrier tracking confirmation establishes the start of the window. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 remain unaffected.
Item Condition. Eligible items must be unworn, unwashed and unused, in original condition without wear, alteration or customer-caused damage, and returned in their original packaging with all tags and labels. Defective, transit-damaged or incorrect items are exempt from these condition requirements.
Return Scenarios. Defective items are eligible; contact us within 30 days with photos; return shipping is covered by us; resolution is replacement or refund. Transit-damaged items are eligible; contact us within 30 days with photos; return shipping is covered; replacement or refund is offered. Wrong items are eligible; contact us within 30 days with photos; return shipping is covered; replacement or refund is provided. Change of mind returns qualify within 30 days if unworn and unused; the customer covers return shipping; a full refund excluding return costs is issued. Wrong size is eligible within 30 days if unworn; the customer pays return shipping; exchange or refund excluding return costs is offered. Undelivered orders qualify once the carrier confirms loss; a replacement or refund is issued. Cancellations before dispatch are eligible with immediate contact and receive a full refund. Post-dispatch cancellations are not eligible; you may return the item after delivery at your own shipping cost, with a refund issued after inspection.
Return Initiation. Contact support before returning any item to obtain the correct address and instructions; returns sent without contacting us are processed more slowly. Email support@weberboutique.com with your order number, the items and the reason. Attach photos for defective, damaged or incorrect items. Support responds within 24 hours on business days. Upon approval, the return address and instructions follow. Pack items securely in the original packaging with tags attached. Use tracked shipping; we assume no responsibility for losses in return transit.
Exchanges. Size or style exchanges are available subject to stock. Email support@weberboutique.com with your order number and the desired item. We confirm availability before dispatching the replacement at no additional shipping cost.
Refund Process. We email you the outcome once a returned item is received. Inspection completes within 1–2 business days; approved refunds are processed to the original payment method within 7 days of receipt. Banks and providers may require a further 3–10 business days for the refund to post. Refunds are always returned to the original checkout method; store credit is issued only on explicit request. No restocking fees apply.
21. Contact Details
Store name: Weber Boutique
Address: 8 Heritage Avenue, London NW9 5FW, United Kingdom
Email: support@weberboutique.com
Phone: +44 7782 231018
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Response time: Within 24 hours on business days; weekend messages are answered on Monday.
You can also reach us using the contact form on our Contact page.